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This paper presents results from a participatory action research study with 46 LGBTQIA+ community leaders and 60 library workers who participated in four community forums at public libraries across the US. The forums identified barriers to LGBTQIA+ communities addressing their health questions and concerns and explored strategies for public libraries to tackle them.

Forums followed the World Café format to facilitate collaborative knowledge development and promote participant-led change. Data sources included collaborative notes taken by participants and observational researcher notes. Data analysis consisted of emic/etic qualitative coding.

Results revealed that barriers experienced by LGBTQIA+ communities are structurally and socially entrenched and require systematic changes. Public libraries must expand their strategies beyond collection development and one-off programming to meet these requirements. Suggested strategies include outreach and community engagement and mutual aid initiatives characterized by explicit advocacy for LGBTQIA+ communities and community organizing approaches.

Limitations include the sample's lack of racial diversity and the gap in the data collection period between forums due to COVID-19. Public libraries can readily adopt strategies overviewed in this paper for LGBTQIA+ health promotion.

This research used a unique methodology within the Library and Information Science (LIS) field to engage LGBTQIA+ community leaders and library workers in conversations about how public libraries can contribute to LGBTQIA+ health promotion. Prior research has often captured these perspectives separately. Uniting the groups facilitated understanding of each other's strengths and challenges, identifying strategies more relevant than asking either group alone.

This chapter addresses the shortcomings of current self-efficacy models describing the health information practices of lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA+) communities. Informed by semi-structured interviews with 30 LGBTQIA+ community leaders from South Carolina, findings demonstrate how their self-efficacy operates beyond HIV/AIDS research while complicating traditional models that isolate an individual’s health information practices from their abundant communal experiences. Findings also suggest that participants engage with health information and resources in ways deemed unhealthy or harmful by healthcare providers. However, such practices are nuanced, and participants carefully navigate them, balancing concerns for community safety and well-being over traditional engagements with healthcare infrastructures. These findings have implications for public and health librarianship when providing LGBTQIA+ communities with health information. Practitioners must comprehend how the collective meanings, values, and lived experiences of LGBTQIA+ communities inform how they create, seek, share, and use health information to engage in successful informational interventions for community health promotion. Otherwise, practitioners risk embracing approaches that apply decontextualized, deficit-based understandings of these health information practices, and lack community relevance.

The purpose of this paper is to deploy a critical discourse analysis (CDA) to consider exclusionary practices enacted by academic libraries as evidenced through resource provision. Specifically, this paper looks at the inclusion of trans and gender-nonconforming (TGNC) individuals in library guides, TGNC naming practices in abstracts and the physical shelving of transgender studies texts. This paper concludes with a discussion of methods to overcome such exclusionary practices in the future.

This paper deploys CDA as informed by queer theory, affording a lens to consider how language and information are structured such that particular power dynamics emerge placing symbolic value on discursively normal identities. CDA helps illuminate when, how and why TGNC individuals remain excluded within academic librarianship practices.

Findings show continued investments in heteronormative and cisnormative structures concerning information provision and access for TGNC patrons. TGNC patrons using library guides consistently fail to see any mentioned made of their respective identities aside from research about their identities. Patrons seeking information of personal value (i.e. coming out resources) find few resources. Further, library stacks and databases enact consistent microaggressions such as fetishizing, deadnaming and misgendering.

This project contains considerable social implications, as it pushes against a continued recalcitrance on the part of academic libraries to invest in neutrality by showing its failures regarding TGNC persons.

This study possesses a considerable set of practical implications and highlights tangible problems that could be addressed with relative ease by academic librarians through either systemic reorganization of information or TGNC patrons. Alternatively, this work also suggests that if such reformations are not possible, academic librarians can take it upon themselves to call attention to such issues and purposefully mark these failings, thus making it clear that it is a current limitation of how libraries function and invite patrons (both cisgender and transgender) to challenge and change these representations through research and advocacy.

This project contains considerable social implications as it pushes against a continued recalcitrance on the part of academic libraries (and librarianship more broadly) to invest in neutrality. This study contests the idea that while possessing neutrality academic libraries also posit themselves as inherently good and inclusive. By showing the violence that remains enacted upon transgender and gender nonconforming folks through multiple venues within the academic library, this study makes clear that statements of negativity are thrust onto TGNC patrons and they remain excluded from an institution that purports to have their well-being as one of its core values.

The deployment of CDA within information science is still a relatively new one. While linguists have long understood the multiplicity of discourse beyond language, the application of this method to the academic library as a discursive institution proves generative. Furthermore, the relationship between academic libraries and their LGBTQ+ populations is both underrepresented and undervalued, a problem exacerbated when focusing on how transgender and gender nonconforming patrons see themselves and their relationships to the academic library. This paper shows the dire state of representation for these particular patrons and provides groundwork for positively changing such representations.

This chapter deploys qualitative interviews with employees of rural South Carolina cultural institutions to assess the state of their rural community archives in order to understand both the practices and needs of the institutions within their relationship to larger, traditional archives with the aim to better understand national trends around community archives.

The research uses open-ended qualitative interviews based on snowball sampling focused on cultural institutions in populations defined as “rural” by the state of South Carolina. Using snowball sampling allowed for communities to self-identify other cultural institutions previously overlooked in surveys of rural South Carolina archival holdings.

Findings from the interviews provide new community-defined understandings of both practices and needs of rural community archives. Valuable insights include the following:

• A clear awareness on the part of rural community archives of their relationship to larger practices of archiving

• Notable moments of creativity by rural community archives concerning long-term self-sustenance

• A continued need for low-cost, low-barrier methods of digital outreach for both preservation and communication

• A more direct stream of access to grant funding favoring community archival practitioners over user-based research funding

A clear awareness on the part of rural community archives of their relationship to larger practices of archiving

Notable moments of creativity by rural community archives concerning long-term self-sustenance

A continued need for low-cost, low-barrier methods of digital outreach for both preservation and communication

A more direct stream of access to grant funding favoring community archival practitioners over user-based research funding

While many examples of community-based archival practice exist within British, Australian, and New Zealand research, such studies remain sparse and entity specific within the United States. This continued lack of case studies and models for understanding and aiding rural, community archives within the United States is only amplified when divided by regions and states. By focusing directly on the concerns of practitioners working to preserve and make available localized histories, this research illuminates both the incredible agency of rural community cultural institutions while re-conceptualizing the needs of such groups.

This qualitative study explores how discursive power shapes South Carolina lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQIA+) communities' health information practices and how participants resist this power.

In total, 28 LGBTQIA+ community leaders from South Carolina engaged in semi-structured interviews and information world mapping–a participatory arts-based elicitation technique–to capture the context underlying how they and their communities create, seek, use and share health information. We focus on the information world maps for this paper, employing situational analysis–a discourse analytic method for visual data–to analyze them.

Six themes emerged describing how discursive power operates both within and outside of LGBTQIA+ communities: (1) producing absence, (2) providing unwanted information, (3) commoditizing LGBTQIA+ communities, (4) condensing LGBTQIA+ people into monoliths; (5) establishing the community's normative role in information practices; (6) applying assimilationist and metronormative discourses to information sources. This power negates people's information practices with less dominant LGBTQIA+ identities and marginalized intersectional identities across locations such as race and class. Participants resisted discursive power within their maps via the following tactics: (1) (re)appropriating discourses and (2) imagining new information worlds.

This study captures the perspectives of an understudied population–LGBTQIA+ persons from the American South–about a critical topic–their health–and frames these perspectives and topics within an informational context. Our use of information world mapping and situational analysis offers a unique and still underutilized set of qualitative methods within information science research.

Applying Lundman’s organizational product thesis in explaining citizen complaints against police use of excessive physical force, the current study tests several hypotheses with a national data set. Tobit regression analyses of the data show that Lundman’s thesis is partially supported. Both organizational behavior and organizational characteristics are important covariates of the complaint rate against police use of excessive physical force. Although generalization is limited, police departments need to actively recruit more mature persons into the police force, reinforce field training officer programs, and continually provide more in‐service training programs for its members if they are serious in reducing citizens’ complaints.

Purpose – This chapter provides an overview of the importance of seeing personal troubles as public issues when examining the mass incarceration of people of color, specifically Black Americans in the United States. A response to the mass incarceration of Black Americans unrooted in a sociological understanding may lead to victim-blaming. This chapter demonstrates how personal problems are often intertwined with public issues. The chapter concludes with a discussion on the importance of shifting blame away from the victim and appropriately addressing systemic challenges.

Methodology/approach – This chapter applies sociological theories to examine high rates of incarceration of people of color that get attributed to personal problems. The authors based the analysis on previous research and governmental reports.

Findings – Sociological theory can offer new solutions to transforming the criminal justice system to alleviate injustices in communities of color. The criminal justice system has negative consequences, but resistance to accepting new ideas perpetuates inequality and limits opportunity for social change. The authors recognize that policy changes must occur at the institutional and structural levels to expose social injustice.

Originality/value – A dearth of research examines the approach of framing personal troubles as public issues to reduce mass incarceration. The authors intend to expand the discourse on how personal troubles intersect with public issues and how the authors must examine mass incarceration as the typical response.